Good to know
The essentials for shopping with Primal Wellness.
This website is operated by Primal Wellness. Contact us at info@primalwellness.co.za or +27 84 827 9730. Our published store address is Shop 11, 68 Roeland Street, Gardens, Cape Town, 8001, South Africa.
These terms apply to website purchases together with our shipping, returns and privacy policies and any offer-specific terms displayed before you purchase.
We aim to keep descriptions, images, prices and availability accurate. Packaging and appearance may change. Always read the label and instructions on the product supplied.
If we discover a material error or cannot supply an ordered item, we will contact you to explain the options, including any refund due under applicable law. We will not substitute a materially different product without your agreement.
Prices are in South African rand unless a different currency is clearly selected. The total, including applicable taxes and delivery charges, is presented at checkout before payment.
Please check your products, quantities, delivery details and contact information before ordering. Payment must be confirmed before dispatch. To change or cancel an order, contact us promptly; we will explain what is still possible and any rights that apply.
Discounts and promotions are subject to the eligibility, products, limits and dates stated with the offer. Offers may have different delivery or combination rules. Your final price is shown at checkout.
Once an order has been accepted, these terms do not allow us to remove an agreed discount or change the agreed price retrospectively.
Our shipping policy explains delivery charges and how to report delivery problems. Our returns policy explains how to request a return, replacement or refund.
Our privacy policy explains how personal information is handled. Marketing subscriptions are optional; use the unsubscribe link in marketing emails to opt out.
Website content is general product information and is not a substitute for personal medical advice. Follow the label and seek advice from a qualified healthcare professional where appropriate, particularly if you take medication, are pregnant or breastfeeding, or have a health condition.
No term excludes responsibility or a remedy that cannot lawfully be excluded.
Where a subscription is offered, its price, frequency, delivery charges and cancellation terms must be disclosed before you agree to recurring payments. Only the subscription terms shown and agreed to at signup apply to that subscription.
Contact info@primalwellness.co.za for assistance with a subscription or recurring order.
Please use the website lawfully and do not interfere with its operation or attempt unauthorised access. Contact us first with questions or complaints so we can try to resolve them.
South African law applies, subject to mandatory consumer protections applicable to your purchase. These terms do not remove access to a competent court, regulator or consumer dispute body.
We may update these terms for future purchases. The terms applicable when you placed your order continue to apply to that order.
